delivery and return policy

Delivery

ROBE delivers worldwide.

Ukrainian Post shipping €20 (10-14) working days.

DHL express shipping 40 (5-7 working days). We offer free express shipping on all orders above €800.

*all deliveries are free within Ukraine.

We entrust our deliveries to carefully selected couriers such as DHL (for international deliveries) and Nova Poshta (for domestic deliveries).

Please note the prices do not include international taxes and customs fees; your delivery might be subject to additional costs depending on the destination country's legislation.

*Delivery is carried out from Ukraine. Due to the ongoing war, delivery times may be extended.

*Please note that delivery times may be longer during busy periods or holidays. 

In case of any changes, you will be contacted by our sales team.

We cannot specify the exact time of your delivery, just the possible timeframe, and a confirmation email will be sent when your package is on its way. As per international laws regulating commerce and trade of imports and exports, all WALKROBE.COM orders are shipped out of Kyiv, Ukraine (not EU country), with an official invoice declaring the exact total of merchandise purchased.

If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using the tracking information sent in your order confirmation email.

We reserve the right to refuse service if it conflicts with the philosophy and values of our brand.

For all additional inquiries, please contact hello@walkrobe.com


Returns policy:

Please note ROBE does not accept unauthorized returns.

We offer full refunds or exchanges for a different size if an unwanted item is shipped within 14 days from when it was delivered to you.

To arrange a return or an exchange of goods, please contact us at: hello@walkrobe.com

In order to receive a full refund, the item must be returned in its original condition with original labels and packaging and must be accompanied by the original sales receipt.

We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Goods that are returned with damages may not be accepted and may be sent back to the customer.

In case of absence of desired size, ROBE may provide a store credit for a relevant amount or refund.


In cases not covered by this delivery and return policy, issues are solved individually by negotiations of the parties.